Shipping policy

Updated Shipping Policy for Zoupeen in Ontario, Canada

Products that are ready to ship:
At Zoupeen, we're thrilled to offer prompt delivery for all our customers. Whether you're in the heart of Ontario or across the globe, we prioritize efficient shipping for all orders.

Local Orders (Within Ontario):

• Free Local Pick up: Take advantage of our free local pickup option from our designated location in Newmarket, Ontario.

• Standard Shipping Across Ontario: For local orders within Ontario, we provide standard shipping with an estimated delivery time of 1 to 4 business days.

National Orders (Canada-wide):

• Nationwide Shipping: Zoupeen ships to every corner of Canada! Enjoy nationwide shipping with delivery times ranging from 2 to 8 business days, ensuring your order reaches you in no time.
  
  
• Free Shipping (Untracked): We also offer free shipping for orders within Canada. Please note that our free shipping option is untracked and does not include a tracking number.

International Orders (Including the US):

• Global Shipping: Zoupeen proudly offers international shipping to the United States and beyond. Explore our unique products from anywhere in the world!

• Estimated Delivery Times:

  • For US orders, expect your package to arrive within 7 to 14 business days.
  • For other international orders, delivery times may vary, and we appreciate your patience.

Custom Orders: Understanding the importance of custom-made items, processing times for these orders will vary. Rest assured, we will communicate the estimated timeframe during the finalization of your order.

Shipping Partners: Our reliable shipping partners for national and international deliveries include "Canada Post" and "UPS."

Customs and Import Taxes (International Orders): For international orders, including those to the US, please be aware:

• Buyers are responsible for any customs and import taxes applicable to their order.
• Delays caused by customs processes are beyond our control as the seller.

Customer Support: Your satisfaction is our priority. If you have any questions or concerns about shipping, please don't hesitate to contact our dedicated customer support team. We are here to assist you.

Thank you for choosing Zoupeen for your local and international shopping needs!