FAQs

Explore our frequently asked questions (FAQs) section to find answers to common inquiries about our sticker products. Discover information about placing orders, customization options, materials used, shipping details, returns, wholesale pricing, tracking orders, promotions, and more. Contact our customer support for any additional questions not covered here.

What products does Zoupeen offer?

Zoupeen offers a range of stickers including holographic, glossy, custom stickers, and custom illustration stickers, each featuring unique designs and customization options.

Are your stickers waterproof?

Yes, our stickers are fully waterproof, making them durable and long-lasting for various applications, both indoors and outdoors.

Can I customize my order?

Yes, we offer customization options for our custom stickers and custom illustration stickers. Whether you have a specific design in mind or need assistance creating a custom sticker, we're here to help bring your ideas to life.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days, with shipping times ranging from 5-15 business days for standard shipping.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your stickers for any reason, you can return them within 7 days of receiving your order for a refund or exchange. For more detailed information, please review our return policy.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts for larger orders of our standard and customized stickers. Please reach out to us with your specific requirements, and we'll be happy to provide you with more information.

Are your products eco-friendly?

While our current sticker offerings may not be made from eco-friendly materials, we are committed to exploring sustainable options for our products in the future.

Do you ship internationally?

Yes, we ship our stickers worldwide. International shipping rates and delivery times may vary depending on your location.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, and other secure online payment options.

Can I track my order?

Yes, for standard shipping methods, once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your delivery. However, please note that for orders with free shipping, there won't be a tracking number provided as our free shipping option is untracked.

How can I contact customer support?

You can reach our customer support team by emailing zoupeen@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly.